Return policy
RETURNS IN OUR PITBULL ONLINE SHOP
If you wish to return an item, please read the information below as well as our Terms and Conditions.
Right of Withdrawal and Return Policy
If you purchased products through our online store as a consumer, you have the right to withdraw from the sales contract within 30 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, simply return the item within the applicable return period in accordance with the instructions below.
Return Conditions
To be eligible for a refund, returned items must be unworn and unwashed, be in the same condition in which they were received and have all original tags attached.
Please include the following inside your return parcel the completed Return Form, and proof of purchase or your buyer information (such as your name, email address, or order number). Providing this information will help us identify your return and process your refund more efficiently.
Please send your return to the following address:
Main address:
ARVATO – Return Department
PITBULL WEST COAST
UL. SYCOWSKA 41
60-003 POZNAŃ
POLAND
Other:
CZECHIA
Olza Logistic - PITBULL
Lipová 1986
737 01 Český Těšín
HUNGARY
OLZA LOGISTIC - PITBULL
Ady Endre 16
4123
Hencida
ROMANIA
OLZA LOGISTIC - PITBULL
Strada Soseaua Borsului Nr 38 k,
Oradea, jud. Bihor
410608
BULGARIA
PITBULL - BIGARENA FULFILLMENT S.R.L.
232 - Olza Logistic
Bozhurishte,
Gurmazovsko shose 57
2228 Sofia, Bulgaria
GREECE
PITBULL BIG ARENA - SHIPVAM LLC - Olza Logistic
Oreokastro 56429,
Thermaikou 36, Greece
SLOVENIA
GEX - Frogman /OLZALOGISTIC - PITBULL
Miklavška cesta 59A
2311 Hoče
Slovenia
LITHUANIA
Returns Venipak TM Olza Logistic - PITBULL
Vilniaus pl. 8
LT-94105 Klaipeda
Lithuania
LATVIA
Returns Venipak TM Olza Logistic - PITBULL
Mārupe, Kalniņi B
LV-2167 Riga
Latvia
ESTONIA
Returns Venipak TM Olza Logistic - PITBULL
Savi 20
EE-80040 Pärnu
Estonia
SWEDEN / DENMARK / FINLAND
Olza Logistic C/O Direct Link - PITBULL
Box 1029
20226 Malmo
Sweden
ITALY
Pactic c/o GLS
Olzalogistic - PITBULL
Via Tambarin 12
34077 Gorizia
Unless otherwise required by applicable law, customers are responsible for the cost of returning the goods. We recommend using a tracked postal or courier service, as we cannot accept responsibility for returns lost in transit.
Returns that cannot be identified or do not meet the above conditions may result in delays in processing your refund.
If you have any questions regarding your return, please contact us at bok@pitbull.pl.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it is delivered. If you receive an item that is damaged, defective, or incorrect, please contact us without undue delay at bok@pitbull.pl.
To help us resolve your claim promptly, please provide your order number; and clear photographs showing the issue. We will review your claim and inform you of the next steps as soon as possible.
Exchanges
We do not offer direct exchanges.
If you require a different size, colour, or style, simply place a new order at any time. You do not need to wait until your return has been processed.
Return the unwanted item in accordance with this Return Policy. Once your return has been received and approved, we will refund the purchase price to your original payment method.
Refunds
Once we receive your return, we will inspect the item to verify that it meets the return conditions.
If your return is approved, your refund will be processed to your original payment method within 10 business days. Please note that the time required for the funds to appear in your account depends on your payment provider or bank and may vary.
If you have not received your refund within 15 business days after receiving confirmation that it has been processed, please contact us at bok@pitbull.pl.
Need Assistance?
If you have any questions regarding returns, refunds, or your statutory consumer rights, please contact our Customer Service team at bok@pitbull.pl. We will be happy to assist you.